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Launtel wins the most important award we could hope for!

We’re proud to announce that Launtel has won the national award for best Internet Service Provider in Australia by Product Review with a 4.9 star rating out of 5. A rating almost unheard of in the telco industry. 

Unlike many other awards programs, every telco of reasonable size is in the running. This is not an award a telco can just ‘enter’ – it’s based on the most important measure, customer feedback. 

We’ve built a network around fixing all the things that frustrate people with the rest of the industry. Features like pausing for free when you go on holiday, and the ability to get an nbn connection turned on to an address in well under 20 minutes has actually had some people thinking our reviews were fake!

In line with ProductReview structure, the award is shared between the top 2 rating companies, and the other, while a very different type of provider to Launtel, is Mint Telecom, also Tasmanian. 

In May 2017, we were the first internet service provider in Australia to deliver Gigabit speeds on the nbn. In 2020, we completed our expansion to offer premium internet across the whole of Australia. This move to build a national network has now opened up 11 million more premises eligible for connection. 

In the period between 1 July and 30 September, the Telecommunications Industry Ombudsman received 32,801 complaints, that’s more than 364 complaints every day! This highlights the need for a telco that has been built differently from the ground up. Yet, we know that many internet users across Australia continue to pull their hair out dealing with their provider. 

I’d like to thank our team who genuinely care about the network we build and the service we offer, but also to our customers who are our greatest asset in providing constructive feedback as well as being our very best advocates. 

We’re committed to building a telco that’s as fast and flexible as the NBN was meant to be – also one that genuinely invests to give users a premium nbn experience. We’re ready for our growth and we’re proudly flying the Tasmanian flag of innovation across the country. There’s no better award to win than the one voted by our very own customers.

Thanks again, 

Damo and the Launtel crew

What features make Launtel special?

  • No slowdowns at peak times – we show our network performance live.
  • You can pause your connection when on holiday – no charge.
  • Local support team with no call centres – quick response.
  • Choose or change your speed up or down as you like (up to 1000Mbps in some areas)
  • No fees to move house or business – do it within a few minutes
  • No contracts or obligation – we focus on keeping customers through great service
  • Free 7 day trial – no credit card needed
  • Referral bonus for customers who refer a friend! 

Australian owned and operated​​

Outsourcing and off-shoring might be “efficient” business. In our eyes, it also makes for second-rate business. That’s why almost 15 years later, we’re still based where it all started – in beautiful Launnie (or Lonnie, whatever you want to run with). What’s more, our team is 100% located on Australian soil, so you’ll always speak with a local operator who can understand your situation.

Real-world routable (static) may be needed for some types of gaming (particularly peer-to-peer on consoles) or if you need to connect back into your network to access services remotely (such as for security cameras) or host servers.

You have 2 options for this:

  • $0.15 per day
    the IP address you are allocated will only persist while you keep this service active.

  • $100 refundable deposit
    This will entitle you to use a static, real world routable (non-CGNAT) IPv4 address on a single connection at a time with Launtel for as long as you need it at no extra charge. At a time you no longer need this you may surrender it for a full refund of the purchase price. Unfortunately due to internet restrictions you are unable to take this IPv4 address to another provider