Delivering true and reliable business grade nbn™ for Tasmanian customers.
There are a range of differences between a Launtel business grade nbn connection, and those being offered by other telcos.
It’s important to ask yourself, can my business operate if we lose our internet connection? Especially when you consider this nbn connection will likely include your alarms, security cameras, Eftpos, phone and all your cloud services.
Recently we’ve seen businesses in Tasmania lose internet for long periods simply because an nbn connection had been cut somewhere between Hobart and Launceston. Whilst we can’t guarantee that there will never be an outage, we can guarantee that we’ve gone to great lengths to minimise that risk by running dual cables so one can act as a backup should something go awry. This obviously costs us more to deliver, but we know how expensive downtime can be for a business.
This isn’t really about our network, but more our ethos. If you don’t think you received the quality of service that you paid for, just Short Pay the bill. And if you still don’t think we’re any better than the other telcos within 60 days we’ll even refund what you’ve paid us and help you transition to someone else. No contracts to lock you in. We’re not focused on using contracts to make you stay and pay. We’re focused on delivering a service that makes you want to stay.
The real strength of a network is not how much or how fast a download a telco offers you, but it’s ability to deliver even in PEAK times. You’ll notice telcos say ‘up to’ a particular speed. That’s because those speeds are rarely reached during peak times. But when does business usually need the internet the most? That’s right, in peak times. So we pay for more capacity on the cable, to ensure there’s less chance of your data getting squeezed.
There’s no need to call a centre somewhere else in the world to let them know you’ve got a problem. We’re right here, we know what’s happening, and we can offer solutions quickly.
We’re not trying to sell you a ‘one size fits all, off the shelf product. We want to provide you a solution that adds value to your business. To do this we need to see what you need in the space you have, then make a customised recommendation.
We’ll provide you with a quote that may or may not include improved hardware. Not every time, but often a customer will see a cost saving with our offer.
Once you accept your quote we’ll set an install date if hardware is required and will start to provision your service. If no hardware is required, your changeover could be done within a day or two.
We don’t just connect you then lock you in with a contract – want you to be happy so that you choose to stay with us. We’ll visit a few weeks after you’re connected to see if there’s anything else we can help with or questions we can answer.
We want you to tell us if you’re anything less than happy. We’d rather know early than to have an issue become frustrating. If you don’t think your service was up to scratch, you can Shortpay your bill. That’s our ongoing commitment to you.
Effective Naturally are a digital marketing company in Dicky White’s Lane Launceston responsible for managing over 250,000 interactions with client audiences in 2016 through Facebook alone.
Enterprize is a pair of innovation hubs in Hobart and Launceston designed to serve and build the Tasmanian startup community.
“One of the major advantages for us is that we’re able to transfer data far more quickly than we were able to do before. Typically our files are getting larger and larger as technology improves, which would normally mean greater waiting times. Now Blue Ocean enables us to download much faster which increases the efficiency of our business. This is an amazing opportunity. Our staff prefer to live in Tasmania. They can save a lot of time in travel and they say it’s a great environment to bring their kids up. It means we can now live, work and play in Tasmania.”