Latest News
and alerts

Phone: 1800 528 683
Mon-Fri 8am – 10pm
Sat-Sun 9am-5pm AEST

Flood Impacts – NSW and QLD

The flooding that affected Queensland and New South Wales areas in late February and early March 2022 resulted in wides spread damage to properties and outages in many areas of the NBN network.

Launtel and NBN have been quick to help with advise to affected areas and to arrange work crews on site quickly to repair infrastructure and to reactivate services where possible.

Launtel’s aim has been to reduce the financial impact of these floods by providing refunds to affected customers, disconnecting services to save on non required billing if the client will be out of the premises for an extended period of time and by allowing clients to pause their services if they are not in the premises whilst repairs are being completed.

For flood affected clients that may have missed out on these credits and have been billed for NBN services whilst you have not been at the premises due to flooding, please email with relevant dates and service information and we will assist eligible affected customers.


Australian owned and operated​​

Outsourcing and off-shoring might be “efficient” business. In our eyes, it also makes for second-rate business. That’s why almost 15 years later, we’re still based where it all started – in beautiful Launnie (or Lonnie, whatever you want to run with). What’s more, our team is 100% located on Australian soil, so you’ll always speak with a local operator who can understand your situation.

Real-world routable (static) may be needed for some types of gaming (particularly peer-to-peer on consoles) or if you need to connect back into your network to access services remotely (such as for security cameras) or host servers.

You have 2 options for this:

  • $0.15 per day
    the IP address you are allocated will only persist while you keep this service active.

  • $100 refundable deposit
    This will entitle you to use a static, real world routable (non-CGNAT) IPv4 address on a single connection at a time with Launtel for as long as you need it at no extra charge. At a time you no longer need this you may surrender it for a full refund of the purchase price. Unfortunately due to internet restrictions you are unable to take this IPv4 address to another provider