*New Residential Customers on Hold*
As we’ve advised previously, our residential service has been popular beyond our expectations. People love to have the flexibility of our unique user portal, but also they appreciate actually getting the speeds they pay for with a no or low congestion network.
We’ve also found that when people have great internet, they use it MUCH more than industry benchmarks would indicate.
We’ve previously advised that we would need to launch a world first pricing model to ensure:
> we avoid the pitfalls of other congested telcos
> we deliver a fairer way of charging so that heavier users weren’t being subsidised by the light users,
> that our network would stay uncongested for everyone even as future needs expand.
Our new pricing model is in the final stages of coding now so it will give you the ultimate power to build the connection that best suits your preferences and your budget.
The new netload pricing is fairer, the faster speeds become cheaper, and we will return to being a No congestion network.
A few nights ago, our network hit some light congestion. It’s still not to the congested levels of our competitors, but we were watching the charts and saw a slowdown in peak times.
That’s not what we’re about.
It’s not the type of network that makes us proud.
Whilst the new netload pricing model will be launched tomorrow, we’ve decided to PAUSE all new Resi customer activations until the new pricing model is launched.
We’ve also ordered more bandwidth and are upgrading hardware so that when we reopen network access to new users, everyone can be assured that it will still perform like a dream in peak times.
THOSE WITH EXISTING ACCOUNTS: You can still create new connections.
NEW CUSTOMERS: You can still create an account and register for your free 7 day trial, however it won’t activate until next week (the 26th Feb).
BUSINESS CUSTOMERS: Are not affected by this at all.
We always put the quality of our network before driving revenue which is why we’ve taken this unusual step.
For anyone wishing to shift to launtel, we apologise if this is an inconvenience, but please note that once you’re a customer too, we will always ensure the quality of your service stays high.
Damian and the Launtel team.