It is with a some sadness, but no great surprise, that we heard that Telecube is to stop offering NBN plans. I feel this is unfortunately the first part of the issues of the NBN retail industry that I wrote about just two weeks ago.
My understanding is that the company has gone straight to liquidation which means that there is no prospect of any of the business being worth saving. Their upstream wholesaler has been acting quickly to disconnect the services that were being provided by Telecube.
For Telecube clients in Tasmania and Canberra who are left without an internet connection we are happy to provide you with a 7 day free trial of our service. I am hopefull you will not be headed back to the big telcos! I note that some of the other providers are providing discounts to people to come across to them. Unfortunately this is the typical knee-jerk answer to “how can we get customers?”, which created Telecube’s problems in the first place. Our industry has to get out the habit of discounting to get customers, we need to build value in other ways – like customer service!