We’re proud to announce that Launtel has won the national award for best Internet Service Provider in Australia by Product Review with a 4.9 star rating out of 5. A rating almost unheard of in the telco industry.
Unlike many other awards programs, every telco of reasonable size is in the running. This is not an award a telco can just ‘enter’ – it’s based on the most important measure, customer feedback.
We’ve built a network around fixing all the things that frustrate people with the rest of the industry. Features like pausing for free when you go on holiday, and the ability to get an nbn connection turned on to an address in well under 20 minutes has actually had some people thinking our reviews were fake!
In line with ProductReview structure, the award is shared between the top 2 rating companies, and the other, while a very different type of provider to Launtel, is Mint Telecom, also Tasmanian.
In May 2017, we were the first internet service provider in Australia to deliver Gigabit speeds on the nbn. In 2020, we completed our expansion to offer premium internet across the whole of Australia. This move to build a national network has now opened up 11 million more premises eligible for connection.
In the period between 1 July and 30 September, the Telecommunications Industry Ombudsman received 32,801 complaints, that’s more than 364 complaints every day! This highlights the need for a telco that has been built differently from the ground up. Yet, we know that many internet users across Australia continue to pull their hair out dealing with their provider.
I’d like to thank our team who genuinely care about the network we build and the service we offer, but also to our customers who are our greatest asset in providing constructive feedback as well as being our very best advocates.
We’re committed to building a telco that’s as fast and flexible as the NBN was meant to be – also one that genuinely invests to give users a premium nbn experience. We’re ready for our growth and we’re proudly flying the Tasmanian flag of innovation across the country. There’s no better award to win than the one voted by our very own customers.
Damo and the Launtel crew
What features make Launtel special?
- No slowdowns at peak times – we show our network performance live.
- You can pause your connection when on holiday – no charge.
- Local support team with no call centres – quick response.
- Choose or change your speed up or down as you like (up to 1000Mbps in some areas)
- No fees to move house or business – do it within a few minutes
- No contracts or obligation – we focus on keeping customers through great service
- Free 7 day trial – no credit card needed
- Referral bonus for customers who refer a friend!